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Find out how to fix Adobe connection errors when signing in or activating Adobe applications.

Errors when signing in, activating, or starting Adobe apps or services?

If you feel connectivity issues or the following errors when signing into or activating Adobe applications, try the steps given in this article:

• We are unable to activate [product name]. Production activation is required to use this product...
• Please connect to the Internet and retry.
• Either your computer is offline or the clock on your computer is prepare incorrectly, causing a connection mistake. An Net connectedness is required. Please connect to the Internet or conform your clock and try once more.
• Yous may have limited access to Adobe apps or services.

How to fix connection errors

To resolve issues related to connectivity, work out the solutions one past one and pick the next solution if required.

Solution 1: Test your connection to Adobe activation servers.

To decide if you have access to the Adobe activation servers, click this link.



Still have problems? Go to the next step.


If yous see a test successful message (see screenshots below), y'all take access to the activation servers. Endeavour activating or starting your software.



Artistic Cloud and CS6: Test successful



CS5 and CS5.5: Test successful

Note:

You may get an "Access Denied" bulletin when yous click the CS5/CS5.5 link. This is still a confirmation that yous can access the activation servers. Try activating or starting your software. If you need assist with your activation lawmaking, come across Redemption code help.

Withal have problems? Proceed to "Reset your hosts file."

Solution 2: Reset your hosts file.

Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.

Note:

Creative Cloud users: Resetting the hosts file can as well resolve errors such as "The Artistic Cloud applications are available in trial mode" or "Trial expiration."

Extract the downloaded file, and then run the Limited Admission Repair tool in Admin fashion.

• Windows: Correct-click the tool and choose Run as Administrator.
• macOS: Double-click the tool and enter the admin credentials to continue.

Reset the hosts file manually

If the issue is non fixed even after yous run the Limited Access Repair tool, reset the hosts file manually:

To reset the hosts file on Windows, exercise the post-obit:

Navigate toC:\WINDOWS\System32\drivers\etc.

Open thehosts file with a text editor such as Notepad.

Check for whatsoever Adobe-related entries in thehosts file.



If there are no Adobe-related entries in thehosts file, no further troubleshooting is required.

However, if there are Adobe-related entries in thehosts file, proceed to the side by side step.

If there are Adobe-related entries in thehosts file, movement the file to the desktop, for example by dragging.

Delete the Adobe-related entries from thehosts file.

Make certain that you do not delete any other entries.

Save thehosts file that you edited in the previous stride.

The updatedhosts file should not have any Adobe-related entries.

Motility the file from desktop to the original location:

C:\WINDOWS\System32\drivers\etc

When moving the file, select the Supersede selection.

To reset thehosts file on macOS, practise the following:

To find thehosts file, open Finder and and so cullGet > Go to Folder. In the box, type the post-obit location and then pressReturn:

/individual/etc/hosts



If you are unable to locate the file, it means that thehosts file is hidden. Type the following command in terminal to unhide the file, then repeat Footstep 1.

chflags nohidden /etc/hosts

Open up thehosts file using a text editor such equally Text Edit.

Check for any Adobe-related entries in thehosts file.



If there are no Adobe-related entries in thehosts file, no further troubleshooting is required.

Still, if there are Adobe-related entries in thehosts file, proceed to the next footstep.

If there are Adobe-related entries in thehosts file, move the file to the desktop, for example past dragging.

Delete the Adobe-related entries from thehosts file.

Make sure that you lot practice non delete whatever other entries.

Salvage thehosts file that you edited in the previous step.

Motility the file from desktop to the original location:

/private/etc/hosts

When moving the file, select the Supplant selection.

The updateshosts file should not accept whatsoever Adobe-related entries.

Solution three: Make sure that you lot can access secure sites.

Adobe's activation servers are on secure (HTTPS) sites, then your computer must be able to admission these types of sites.

Follow these steps to make certain that you can access secure sites:

Start an Internet browser, such every bit Firefox or Internet Explorer.

Blazonhttps://www.adobe.com in the address bar, then pressEnter.

Tin can't access secure sites?

Brand sure that your computer's clock shows the correct time and is set to the correct time zone.

If your computer is behind an authorization proxy server, disable it. For instructions, consult your network administrator or your proxy server documentation.

If your computer is behind a firewall, make sure that the firewall is not blocking the activation server through ports 80 and 443.

For instructions on allowing admission to the activation server, consult your network ambassador or your home network's firewall documentation.

Annotation:

If your firewall requires an executable, specify PDApp.exe, located here:

• Windows: Program Files\Common Files\Adobe\OOBE\PDApp\core
  
• macOS: Applications > Utilities > Adobe Application Director > core > PDApp

Solution 4: Cheque the GlobalSign Root CA certificate.

The Adobe sign-in (Creative Cloud) and activation (Creative Suite) processes require the GlobalSign Root CA document.

Follow these steps to brand certain that the GlobalSign Root CA certificate is installed and enabled.

Click Starting time and typecertmgr.msc.

Navigate toCurrent User >Trusted Root Certificate Authorities > Certificates.

Correct-clickGlobalSign Root CA and selectProperties.



GlobalSign Root CA certificate in Windows

Verify that the certificate is enabled for server hallmark.



Certificate properties (Windows)

Go toApplications/Utililies/Keychain Access.

Locate theGlobalSign Root CA certificate. Y'all may demand to select theAll Items category, and then search forGlobal to locate the certificate.



GlobalSign Root CA document in Mac OS

Right-click the certificate and chooseGet Info.

Verify that the certificate is enabled.



Certificate properties (macOS)

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Source: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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